Our Policies

At Moving Mountains, we operate with full transparency and accountability to ensure your support makes the greatest possible impact. To learn more about our operational standards and commitments, please review our policies below:

• Anti-Bribery, Corruption, Gifts and Hospitality Policy
• Child Protection Policy
• Code of Conduct Policy
• Complaint Procedure Policy
• Conflict of Interest Policy
• Data Protection and Privacy Policy
• Equal Opportunities Policy
• Financial Controls and Procurement Policy
• Material Donations Policy
• Reserves and Investment Policy
• Risk Management Policy
• Safeguarding Policy
• Whistleblowing Policy

Our policies set our standards, but our pledges define our daily actions. While our official policies establish the legal and ethical boundaries of our work, these core promises shape how we actively deliver on our mission every single day. The following are the distinct pledges we make to our supporters, partners, and the communities we serve to turn our values into measurable impact:

• Moving Mountains Development & Empowerment Trust Fund Pledge
• Moving Mountains Development Approaches Pledge
• Moving Mountains Development Education Pledge
• Moving Mountains Public Benefit Pledge
• Moving Mountains Value For Money Pledge

The Charity enforces a Zero Tolerance strategy for abuse against trustees, staff members and beneficiaries. All personnel have a right to care for children and carry out their duties without fear of being attacked or abused. Nobody should be required or feel obliged to deal with any person either face to face, over the phone or in correspondence, who is exhibiting threatening, abusive or violent behaviour. In any of these circumstances he or she has the right to refuse to deal with that person and should refer him or her to their immediate supervisor.

To successfully provide our services, a mutual respect between all the staff and beneficiaries and volunteers has to be in place. All of our staff aim to be polite, helpful, and sensitive to individual needs and circumstances. They would respectfully remind volunteers that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time, and to respect the manner in which those situations are handled.

Threatening behaviour is defined as, but not limited to, threats of violence to members of staff or any other person which is, for example; sexist, racist or homophobic; including intimidating tone and language, swearing and / or aggressive body language. Using bad language or swearing at children or staff is unacceptable, as is physical violence towards any member of staff or other children within the setting, such as pushing or shoving. Racial abuse and sexual harassment will not be tolerated within any of our settings. It is forbidden to drink alcohol, smoke or use any form of drugs in or around children at any time.

Persistent or unrealistic demands that cause stress to staff will not be accepted and we ask you to treat our staff and beneficiaries courteously at all times.